Refund policy

Return & Refund Policy

Welcome to our return policy page. We try to keep things simple, fair, and straightforward.

Because many of the products we sell are modified, performance-based, electrical, or installed onto custom e-bikes, please read this policy carefully before ordering.

General Return Window

Most new and unused items may be returned within 14 days of delivery.

To qualify for a return:

  • Item must be unused and uninstalled
  • Item must be in original packaging
  • Item must include all parts, hardware, manuals, and accessories
  • Item cannot show signs of installation, damage, modification, or wear

If a returned item arrives damaged, used, missing parts, or altered, a partial refund or denial may apply.

Performance & Modified Parts Disclaimer

Many products sold are aftermarket or modified performance parts intended for off-road, hobby, or enthusiast use.

Because installation quality, tuning, wiring, controller settings, battery condition, rider weight, terrain, and other factors vary, we cannot guarantee:

  • Exact speed increases
  • Exact range improvements
  • Exact compatibility with every setup
  • Plug-and-play installation on all bikes
  • Specific power output or performance gains

Buyer is responsible for verifying compatibility before purchase.

If you are unsure whether a part fits your bike, message us before ordering.

Non-Returnable Items

The following items are generally non-returnable once opened, installed, programmed, or used:

  • Controllers
  • Throttles
  • Displays
  • Baja Lights
  • Wiring harnesses
  • Electrical components
  • Tuned or programmed devices
  • Custom orders
  • Used tires/tubes
  • Installed throttles/displays
  • Opened adhesives or chemicals
  • Items sold “as-is” or clearance/final sale

For safety reasons, some electrical products cannot be restocked once installed.

Damaged, Wrong, or Missing Items

If your order arrives damaged, incorrect, or missing items:

Contact us within 48 hours of delivery with:

  • Order number
  • Photos of packaging
  • Photos/video of the issue
  • Description of the problem

We will work quickly to resolve the issue through replacement, refund, or support.

Installation Issues

We are not responsible for damage caused by:

  • Incorrect installation
  • Improper wiring
  • Incorrect voltage usage
  • Water damage
  • Crashes or misuse
  • Overheating from improper setup
  • User modifications after delivery

Professional installation is strongly recommended for electrical or performance parts.

Refund Processing

Once your return is received and inspected:

  • Approved refunds are issued to the original payment method
  • Refunds typically process within 3–7 business days depending on your bank/payment provider

Shipping costs are generally non-refundable unless the mistake was ours.

Return Shipping

Buyer is responsible for return shipping unless:

  • Wrong item was sent
  • Item arrived damaged
  • Product was defective on arrival

We recommend using tracked shipping for all returns.

Chargebacks & Fraud Prevention

False claims, empty-box returns, switched items, or fraudulent chargebacks may be reported to the shipping carrier, payment processor, marketplace platform, or law enforcement when applicable.

All orders are documented during packing and shipment for protection of both buyer and seller.

Need Help?

We want customers to actually enjoy what they buy and have a good experience.

If something is wrong, contact us first before opening disputes or leaving reviews. Most issues can be solved quickly with troubleshooting, replacement parts, or support.

Thank you for supporting our small businesss.